Last Updated: June 08, 2026
Welcome to Grapino (“Platform”), a hyperlocal marketplace application and electronic website owned, managed, and operated by Grapino Technology (“Firm”, “We”, “Us”, or “Our”), a Sole Proprietorship firm organized under the laws of India, with its principal place of business at Grapino Technology, Jashpur, Chhattisgarh - 496224.
These Terms of Use constitute a binding electronic contract and legal agreement between the Firm and any user accessing, downloading, or executing transactions on our Platform—specifically categorized as consumers (“Customers”), registered merchant accounts (“Vendors” or “Sellers”), and independent logistics micro-contractors (“Delivery Partners” or “Delivery Boys”) (collectively referred to as “Users”, “You”, or “Your”). By registering an account or executing actions on the Platform, you accept these Terms in full.
Grapino Technology operates a **Marketplace Model of E-Commerce** as defined under the **Consumer Protection (E-Commerce) Rules, 2020**. The Platform functions strictly as a digital intermediary marketplace under Section 2(1)(w) of the **Information Technology Act, 2000**. The Firm does not hold ownership, title, inventory, or direct operational control over the specific items, catalogs, or services hosted on the Platform.
Users accessing this electronic environment represent that they are legally competent to enter into binding relationships under the **Indian Contract Act, 1872**. Users remain solely liable for maintaining the strict confidentiality of their verified OTPs, authenticated login credentials, and all actions executed under their registered mobile access profiles.
In compliance with Rule 3(1)(b) of the **Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021**, Users are strictly prohibited from hosting, displaying, uploading, modifying, publishing, or transmitting any data or review content that is defamatory, obscene, infringing on intellectual property, or harmful to public safety. The Firm reserves the absolute right to suspend accounts or purge non-compliant content instantly.
When a Customer processes an order request on the Platform, the legal commercial contract for sale is strictly a **bipartite contract** binding exclusively between the executing Customer and the respective listing Vendor. Grapino Technology provides the digital transaction architecture, payment processing bridges, and logistical tracking parameters purely as an intermediary software ecosystem.
Retail prices displayed across product inventory interfaces are maintained exclusively by the designated independent Vendor. Listed values must represent the Maximum Retail Price (MRP) and clearly denote applicable components of the **Goods and Services Tax (GST)**. All final order values, delivery charges, and surge fees are shown at checkout prior to final payment authorization.
Customers are entitled to raise support tickets regarding missing items, wrong deliveries, or damaged goods via the designated support module within specified timeframes. Customers agree not to engage in malicious platform usage, such as creating fraudulent accounts, refusing cash-on-delivery transactions deliberately, or abandoning processed orders repeatedly, which may result in permanent user blacklist protocols.
Vendors onboarding onto the Grapino framework must submit and maintain verified statutory instruments, including an active Goods and Services Tax Identification Number (**GSTIN**), Permanent Account Number (**PAN**), corresponding corporate banking profiles, and current **FSSAI licenses** where applicable under food safety mandates. Merchants are exclusively bound to file correct tax slabs and assume regulatory compliance within the CGST/SGST frameworks.
As an Electronic Commerce Operator governed under Indian revenue rules, Grapino Technology implements mandatory tax deductions at source prior to releasing financial clearances to merchants:
Disbursements to Vendors are settled through an automated **weekly payout system**. Final pay packets reflect net sums determined after separating platform marketplace commissions, gateway processing charges, and the statutory TDS and TCS values defined above. Grapino Technology retains the legal right to execute financial offsets, holds, or complete clawbacks against a Vendor’s settlement cache to address consumer refunds, chargebacks, or active regulatory complaints.
Absolute Vendor Liability: The listing Vendor remains exclusively, fully, and legally liable for any product quality defects, expired goods, counterfeit items, consumer misdirection, or variations between advertised specifications and delivered parcels.
Indemnification & Penalties: If an order package is formally flagged, rejected, or disputed by a consumer due to counterfeit delivery, safety non-conformity, or merchantability failure, **the Vendor shall be legally determined at fault**. The Vendor explicitly agrees to defend, indemnify, and hold harmless Grapino Technology against any third-party claims, consumer court actions, Legal Metrology notices, or legal penalties arising out of substandard inventory.
The relationship between Grapino Technology and its Delivery Partners (Delivery Boys) is strictly that of an **independent contractor** on a principal-to-principal basis. This arrangement does not constitute an employer-employee relationship, labor contract, structural employment, joint venture, or agency relationship under Indian labor laws. Delivery Partners retain the absolute flexibility to log on or log off the platform service windows at their convenience.
Delivery Partners must possess and maintain active, clean driving permissions, valid motor vehicle registrations, and statutory third-party commercial insurance protections as mandated under the **Motor Vehicles Act, 1988**. Delivery Partners are strictly obligated to obey all traffic safety codes, speed limitations, local helmet regulations, and maintain personal sobriety standards during active delivery transit tasks.
Delivery Partners consent to the continuous background collection of fine device geolocation tracking tokens during open shift app cycles to map logistical route operations. While Delivery Partners act strictly as logistics couriers and do not assume responsibility for internal manufacturing defects or sealed parcel content discrepancies, they remain directly liable for transit damage, gross negligence, pilferage, package tempering, or unprovoked cancellations after order collection from Vendor locations.
As a digital intermediary, Grapino Technology claims full safe harbour immunity protections under Section 79 of the **Information Technology Act, 2000**, and cannot be held liable for third-party Vendor listings, cataloging errors, behavioral omissions of Users, or logistical road incidents involving independent contractors.
These Terms are governed by and interpreted under the laws of the Republic of India. Any conflicts, claims, or regulatory escalations arising out of these platform provisions shall be subject to the exclusive jurisdiction of the competent courts in Jashpur, Chhattisgarh.
In strict compliance with the **Information Technology Rules, 2021** and the **Consumer Protection (E-Commerce) Rules, 2020**, the contact details for our designated compliance personnel are provided below:
Designation: Grievance Redressal Officer
Address: Grapino Technology, Jashpur, Chhattisgarh, India - 496224
Email: grapinotech@gmail.com
Contact Number: +91-7354912303
Designation: Nodal Compliance Officer (24/7 Government & Law Enforcement Liaison)
Address: Grapino Technology, Jashpur, Chhattisgarh, India - 496224
Email: grapinotech@gmail.com
Contact Number: +91-7354912303
Consumer and vendor grievances will be formally acknowledged within forty-eight (48) hours of filing and resolved within one (1) month from receipt in accordance with statutory guidelines.